Frequently Asked Questions
1How does it work ?
To watch our TV channels CossMoss, you must first have a stable Internet connection, as well as a Smart device.
The Smart Devices and Applications we support and you can watch TV channels from our service are:
Mag Boxes (250, 254, etc)
Dreamlink (T1, T1+, etc)
Avov Tvonline (N, N2, N3 etc)
VLC Player
STB Emulator
SS-IPTV
Perfect Player
Android Box
iOS Devices (iPhone, iPad)
Android Devices (Including All Devices that they have OS of Android)
GSE Smart IPTV Pro
Smart TV (Samsung, LG, Philips, Panasonic, Grundig)
Enigma
2Does IPTV work in my country ?
IPTV works all over the world, no matter where you live or where you are.
Since you have a stable Internet connection of 4 MB / s,
you will be able to watch thousands of TV channels.
3Can I watch all new movie(s) and serie(s)?
YES, our team update regularly the library to include all new movies and series (Top 500 imdb). Your playlist will be updated automatically and for Free.
4Is there the EPG enabled?
YES, about 90% of world TV Channels provide it.
5What is Catch-Up?
The Catch-Up feature allows you to watch any missed live programs aired on your TV channel. If you missed your show/event (favorite match or series episode) you still can watch it anytime you want later within 3 days.
Note: Not all channels having this feature
6Can I customize my playlist (TV Channels, Movies, Series)?
YES, you can contact our support any time to customize your playlist (TV Channels, Movies, Series) for Free.
7What payment methods are accepted?
- Paypal.
-Revolut.
- Visa - MasterCard - American Express - Maestro - Discover (Secured by Paypal).
8Can I cancel my subscription?
CossMoss offer Free Trial (1 day with unlimited access) for all new clients to test the quality of our service before purchasing a plan.
However, if you are not 100% satisfied* we can refund you within 7 days.
(*) proof reason required
9Can I cancel my order?
YES, if you have paid for the service but we haven’t activated the service for you within 24h.
10How to configure my subscription after purchasing?
One agent from our support team will be available to assist you to easy setup your subscription on your device very easily following few simple steps.
11Can I get a free trial to test the service?
YES, as a new client we provide you a Free access to an unlimited account for 1 day (24h).
12What to do in case of issues?
Whenever you face troubles and problems do not hesitate to contact our support 24/7 to get a dedicated help and assistance for Free. Contact Support here.
13Can I use my subscription on two devices or share it with a friend?
NO! Each account is generated to be used on only 1 device for better performance. Any multi-connecting detected will drive to be blocked without right to claim a refund.
CossMoss offers Gold plans with higher performance and affordable rates which allow you to enjoy on more devices in same time. please contact our support to get your best deal.
